Frequently Asked Questions

Find answers to common questions about our free online tools. If you don't find what you're looking for, feel free to contact us.

Last updated: December 2025
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General Questions

What is LollyPoPDF and what does it offer?

LollyPoPDF is a free online platform that provides a wide range of tools for working with PDFs, images, text, audio/video, and more. We offer many utilities to simplify your digital tasks.

Is LollyPoPDF completely free to use?

Yes, LollyPoPDF is 100% free. We don't charge for any of our tools, and there are no hidden fees or subscriptions. We believe in providing accessible tools for everyone.

Do I need to create an account to use your tools?

No account creation is required. All our tools are available for immediate use without any registration. Simply visit our website, select the tool you need, and start using it right away.

Are there any file size limitations?

Most of our tools support files up to 100MB. If you have larger files, consider compressing them first or splitting them into smaller parts.

Privacy & Security

Is my data safe with LollyPoPDF?

Yes, absolutely! At LollyPoPDF, we do not collect any user data because all processing happens client-side in your browser only. We don't save any files on our servers. Your documents never leave your device, ensuring complete privacy. However, please note that if we include third-party advertisements on our website, we are not responsible for any data collection by those third-party advertisers.

Do you store my processed files?

No, we don't store any files. Everything is processed locally in your browser. Since all operations happen client-side, your files never get uploaded to our servers or any external servers. This means complete privacy and security for your documents.

Is the file transfer encrypted?

There is no file transfer involved! Since all processing happens directly in your browser, your files never leave your device. This eliminates any file transfer security concerns entirely. The processing happens locally on your computer using JavaScript, so no encryption is needed for file transfers because no transfers occur.

Can I process confidential or sensitive documents?

Yes, you can safely process confidential documents with LollyPoPDF. Since everything happens in your browser and your files never leave your device, it's completely safe for sensitive information. Our client-side processing ensures that even highly confidential documents remain private. However, remember that if third-party ads are displayed on our site, they may collect browsing data according to their own privacy policies.

Technical Issues

What should I do if a tool fails to work properly?

If a tool fails, try these steps: 1) Check that your file isn't corrupted, 2) Ensure it's in a supported format, 3) Try reducing the file size if it's very large, 4) Clear your browser cache and try again. If problems persist, contact us with details about the issue.

Which browsers are supported?

Our tools work with all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. For the best experience, we recommend using the latest version of your browser.

Do I need to install any software or plugins?

No installation is required. All our tools are web-based and run directly in your browser. You don't need to install any plugins, extensions, or additional software.

Does it work on mobile devices?

Yes, our website and tools are fully responsive and work on smartphones and tablets. You can use our tools directly from your mobile device's browser.

Tools & Features

What tools does LollyPoPDF offer?

We offer a comprehensive suite of tools including: PDF editing and merging, image conversion and compression, text formatting and analysis, audio/video conversion, web development utilities, calculators, color tools, and many other utilities for everyday digital tasks.

Can I batch process multiple files?

Currently, most of our tools process one file at a time. For batch processing, you would need to process each file individually. We're considering adding batch processing as a future feature.

Do you offer API access for developers?

We currently don't offer a public API. All our tools are available through our website interface. If you're interested in API access for commercial use, please contact us to discuss potential partnerships.

Still have questions?

If you can't find the information you're looking for, our support team is here to help.

Email: contact@lollypopdf.com

We'll respond as soon as possible.

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